Legal Information

Cancellation and Rescheduling

If you cancel a service more than 24 hours before the scheduled start time, you will receive a full refund of any prepaid amounts or no penalty for outstanding invoices. Cancellations within 24 hours are subject to a 25% cancellation fee of the service total to compensate for time allocated and lost appointments.

You may reschedule your appointment once free of charge as long as you provide at least 12 hours notice. Additional changes may incur an administration fee of $20.

Service Refunds

If you are not fully satisfied with a completed service, you must report the issue within 14 days. We will first attempt to reinspect and fix the problem at no charge. If the issue cannot be resolved, a partial or full refund may be issued based on the missing or inadequate work.

Refunds will be processed to the original method of payment within 5–10 business days after approval.

Product Returns

We offer a 30-day return policy for unused and unmarked tyres, rims, or accessory items in their original packaging. To be eligible, you must provide proof of purchase and the product must be visibly in untouched condition.

• Custom‑ordered tyres (special sizes or non‑stock profiles) are non‑returnable unless they arrive damaged.
• Tyres that have been mounted or have any signs of road use cannot be returned for credit.
• Shipping costs for mail‑order returns are the customer's responsibility unless the return is due to our error or a defective product.

Chargebacks and Disputes

We strongly encourage you to contact our billing team before initiating any chargeback with your bank. In most cases we can resolve misunderstandings quickly and avoid the formal disputes process. If a chargeback is filed unjustly, we reserve the right to sue for recovery of costs and legal fees.

Non‑Refundable Items

The following are not refundable under any circumstances:

• Tyre disposal and environmental levies
• Storage fees already incurred (monthly storage in a service vault)
• Labour costs for emergency roadside callouts that completed a vehicle inspection
• Any fee labelled as 'express' or 'priority surcharge', once the service has been performed

How to Request a Refund

Email {{ EMAIL }} with your invoice number and a detailed reason. Alternatively, call the number on our contact page and ask for the accounts department. We strive to respond to every refund request within 72 business hours.