Privacy Policy
Read how SeasonTire collects, stores, and uses your personal data in compliance with Australian privacy law.
Who We Are
SeasonTire is committed to protecting the privacy of our customers, visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) and the GDPR where applicable.
Our registered office is located at 121 King St, Melbourne VIC 3000, Australia. You can contact our Data Protection Officer at seasontire@gmail.com or call us on the number listed on the site.
What Data We Collect
We may collect the following types of personal information directly from you or automatically when you interact with our website and services:
- Contact details (name, email address, phone number, postal address)
- Vehicle registration details and service history
- Payment information (process via encrypted gateways)
- Technical data such as IP address, browser type, and cookie identifiers
- Any other information you voluntarily provide via form submissions or email
How We Use Your Information
We use personal data for the following purposes:
- To schedule and provide tyre changeover or fleet maintenance services
- To send appointment reminders, service notifications, and relevant offers
- To process payments and handle billing related to your order
- To improve website performance, user experience, and customer support
- To comply with legal and regulatory obligations, including safety recalls
We never sell or rent your personal information to third parties. Only vetted service providers (e.g., payment gateways, shipping partners) may access limited data under strict agreements.
Legal Basis for Processing
Under GDPR, where applicable, our legal bases are:
- Consent: when you opt in to receive marketing communication
- Contract: to provide the service you requested
- Legitimate interest: for fraud detection, network security, and direct marketing within your reasonable expectations
We do not use automated decision-making that produces legal effects without your explicit consent.
Data Retention and Security
We store your personal data only for as long as necessary to fulfil the purposes described in this notice and meet legal retention periods. We use encryption, access controls, and regular security audits to protect your data from unauthorised access, alteration, or destruction.
In the event of a data breach, we will notify you and the relevant authority within 72 hours if the risk is high.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of incomplete or inaccurate information
- Ask for deletion of your records (where not legally required otherwise)
- Object to processing based on legitimate interest
- Withdraw consent at any time for marketing purposes
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
If you wish to exercise these rights, please email us at {{ EMAIL }} with the subject line "Privacy Request". We will respond within 30 days.
Questions about your personal data?
For any enquiry relating to data access, rectification, erasure, or how we handle your information, our dedicated compliance officers are ready to help. Get in touch via the button and we will reply within one business day.